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    康明斯發電機組全球聯保公告

    作者:柴油發電機廠家 來源:http://www.phishafterparties.com 發表時間:2021-02-11【 瀏覽次數:

     致:各主機配套廠、區域分銷服務中心、銷售和服務經銷商 

    To: All OEMs, Area Distributors, Sales and Service Dealers

     重慶康明斯標志.jpg

    根據重慶康明斯發動機有限公司與康明斯(中國)投資有限公司最近簽署的“全球范圍產品保修服務支持委托協議”和2004年簽署的“關于分銷與售后市場合作的協議”,對于重慶康明斯所有出口產品(包括隨主機廠設備出口的發動機),康明斯全球各地服務網絡將提供保修服務支持。現將有關事宜通告如下:

     

    According to “The Agreement of Worldwide Products Warranty Support” signed between Chongqing Cummins Engine Co., Ltd. and Cummins (China) Investment Co., Ltd. , and “The Agreement of Distribution & Aftermarket Cooperation” signed in 2004, Cummins worldwide service networks may provide warranty service support to all exported products (including the engines installed in OEM equipment) of Chongqing Cummins. Now, the related matters are announced as following:

     

    1、 康明斯全球服務網絡概要

    康明斯在超過137個國家和地區,設立有超過680個全資/合資/獨立的區域分銷服務中心,并在197個國家和地區設立有超過5000家服務經銷商。康明斯通過全球各地服務網絡對重慶康明斯出口產品(包括隨主機廠設備出口的發動機)提供的保修服務支持, 將包括并不限于用戶技術支持和培訓,服務零件分銷,保修范圍內故障診斷和責任判定

    ,保修服務等。

    在中國大陸以外任何設立有康明斯服務機構的國家和地區,重慶康明斯產品的用戶可以直接與本地的或就近的康明斯服務機構聯系,獲得產品保修服務和其它用戶支持服務。

    各主機配套廠、區域分銷服務中心、銷售經銷商和服務經銷商,可通過重慶康明斯公司用戶支持處和市場處獲取康明斯公司全球服務機構目錄的電子板拷貝或硬拷貝。也


    可通過康明斯公司全球網站查詢詳細的康明斯服務機構指南。

     

    Cummins Worldwide Service Network

    Cummins has more than 680 company owned/joint venture/independent distributor locations in  137 countries and territories and provides service through a vast dealer network of more than 5000 in 197 countries and territories. Cummins worldwide service network may provide warranty service support to all exported products (including the engines installed in OEM equipment) of Chongqing Cummins. It includes, but is not limited to, customer technical support and training, service parts distribution, troubleshooting and responsibility judgment within warranty coverage, warranty service etc.

    The customers of Chongqing Cummins products may directly contact with any local or nearby Cummins service organizations outside China mainland and obtain products warranty service and other supports.

    Each OEM 、 Regional Distribution & Service Centers 、 Sales Dealers and Service Dealers may obtain the electronic copy or hardcopy of Cummins worldwide service network directory from the Customer Support Section and Marketing Section of Chongqing Cummins. Or, via Cummins worldwide website (www.cummins.com)to inquire the detailed directory of Cummins service organization.

     

    2、 保修條件和保修費用

    出口產品的保修范圍、保修期的判定及保修費用標準,將由康明斯當地服務機構按照適用于產品使用當地的康明斯公司保修條例及保修工作手冊執行,且有可能與目前重慶康明斯和康明斯(中國)投資有限公司在東亞區域執行的康明斯產品保修條例不完全一致。

    保修費用的申報和支付渠道將由康明斯當地服務機構、康明斯(中國)投資有限公司和重慶康明斯發動機有限公司按照康明斯內部程序安排處理。

     

    Warranty Rules

    The judgments of the warranty coverage, period and reimbursement of the exported products should conform to Cummins warranty rules and warranty work manual pertaining to the country of failure. It may be not completely consistent with the Cummins Products Warranty work manual provided by current Chongqing Cummins or Cummins (China) Investment Co., Ltd. in East Asia region.

    The warranty claim process shall be handled by local Cummins service organization, Cummins (China) Investment Company Ltd. and Chongqing Cummins Engine Co., Ltd, according to Cummins internal work procedures.


    3、保修服務的實施

    所有配裝重慶康明斯發動機的出口主機設備(包括工程機械、汽車、船舶和發電機組等),其發動機保修和用戶支持將由康明斯在當地的服務機構負責。且僅有康明斯認可的機構才能為主機廠的出口設備提供重慶康明斯發動機的保修支持。自本通告發布之日起,原則上重慶康明斯發動機有限公司只接受通過康明斯在當地的服務機構提交的保修費用申報。

    在執行柴油發電機保修服務工作時,在確保質量和互換性的前提下,當地康明斯服務網絡可以使用所有康明斯公司和重慶康明斯公司認可貨源和正規渠道的零件。當需要使用中國生產的重慶康明斯零件時,康明斯(上海)貿易服務有限公司將是服務用出口零件購買的唯一渠道。

     

    Warranty Service Implementation

    The warranty and customer support of all Chongqing Cummins engines installed in OEM exported equipment (include construction, automotive, marine and genset etc.) is undertaken by Cummins service location. Only the authorized Cummins organization can provide the warranty supports to Chongqing Cummins engines installed in OEM exported equipment. In principle, Chongqing Cummins Engine Co., Ltd. shall only accept warranty claims which is submitted via the channel of Cummins service location. Since the issuance date of this announcement.

    When implementing the warranty service, the local Cummins service channel can use all the parts from the sources and normal channels recognized by CMI and CCEC under the precondition of ensuring the quality and interchange. When CCEC unique parts need to be used, Cummins (Shanghai) Trade Service Co., Ltd. will be the only cannel for the export of CCEC service parts.

     

    4、關于產品和用戶信息

    請各主機廠將配裝重慶康明斯發動機的出口設備產品的有關產品和用戶信息,包括設備名稱、設備型號和編號、設備交付日期、發動機型號和編號、用戶名稱、用戶詳細地址、電話/傳真/電子郵件等,在設備交付后10個工作日內書面或郵件通知重慶康明斯用戶支持處。以便通報在產品使用當地的康明斯服務機構,及時實施用戶支持服務計劃。

    對于本公告發布之前,已經出口的配裝重慶康明斯發動機的設備(包括工程機械、汽車、船舶和發電機組等),凡按照產品使用當地的康明斯公司保修條例,發動機在保修范圍的,本公告的有關內容仍然適用。

     

    Products and Customer Information


    OEMs should inform Customer Support Section of CCEC in written form or emails within 10 working days after the equipment delivered of the related product and customer information of its exported equipment which installed CCEC engines. The information includes equipment name, equipment model and SN, delivery date, engine model and SN, customer name, customer address, contact telephone/fax/email etc. Thus, the affected Cummins service location could be notified and coordinate the activities to facilitate

    customer support Service Plan timely.

    Before the issuance of this announcement, for the exported equipment installed CCEC engine (include construction , automotive, marine and genset etc.), if its engine is within the warranty coverage according to Cummins warranty rules and warranty work manual pertaining to the country of failure, the related regulations of this announcement are still applicable.

     

    5、關于康明斯商標和標識的使用

    未經康明斯公司同意,各主機廠不應在其產品、產品說明、建筑物、任何宣傳材料等之上,使用康明斯商標、商號或標識。違反康明斯品牌準則時,康明斯公司將有權停止為其提供發電機組保修服務支持。

     

    The Usage of Cummins Logo & Marks

    With no Cummins approval, any OEM can not use Cummins logo, trade name or marks on its product, product introduction, building and any publicity materials etc. For any violations on the usage of Cummins brand, Cummins is entitled to stop the warranty service support to them.

     

    本公告自發布之日起實施。

    This announcement shall take effective as of the issuance date.

     

     

     應用類型:工程機械/汽車/船舶/電力用發動機及售后服務零件 ApplicationConstruction /Automotive/Marine/Power Generation and Aftermarke

     


    康明斯產品性能特點:
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    此文關鍵字:康明斯發電機|康明斯發電機組|康明斯柴油發電機
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